Help Center
Frequently Asked Questions
Everything you need to know about ordering, shipping, returns, sizing, and caring for your Muse Casey pieces. Can’t find your answer? Contact our team — we reply within 24 hours.
Orders & Payment
Ordering is easy — here’s what to know before and after checkout.
Which payment methods do you accept?+
We accept PayPal, including PayPal balance, and payments made with major credit and debit cards through your PayPal account. All transactions are processed securely through PayPal — we never see or store your card details.
Can I modify or cancel my order after placing it?+
Orders enter fulfillment quickly. If you need to change an item, size, or address — or cancel altogether — contact us at care@musecasey.com within 4 hours of placing the order and we’ll do our best to adjust it before it ships.
I didn’t receive a confirmation email. What should I do?+
First check your spam or promotions folder. If it’s not there, log into your account and check Orders, or email us and we’ll resend your confirmation and tracking details.
Are taxes and duties included in the price?+
Prices shown are exclusive of import duties and taxes. For orders to the US, UK, EU, and most of Asia, duties are calculated at checkout (DDP). For other countries, local customs may charge duties upon delivery.
Shipping & Delivery
We ship to 60+ countries with free standard delivery on orders over $99.
Which countries do you ship to?+
We ship worldwide to 60+ countries including the US, UK, EU, Canada, Australia, and most of Asia. Check your country at checkout — if it’s not listed, email us and we’ll see what we can do.
How much does shipping cost?+
Standard: Free on orders over $99 (otherwise $9.90), delivered in 5–10 business days.
Express: $19.90, delivered in 2–4 business days. Express is available for most regions at checkout.
Express: $19.90, delivered in 2–4 business days. Express is available for most regions at checkout.
How long will my order take to arrive?+
Orders are processed within 24 hours. Standard delivery takes 5–10 business days depending on your location; express takes 2–4 business days. You’ll receive tracking as soon as your parcel ships.
How do I track my order?+
Once your order ships, you’ll receive a tracking link by email. You can also track it anytime under My Account → Orders.
Returns & Exchanges
Changed your mind? You have 30 days — returns are easy, exchanges are free.
What is your return policy?+
You have 30 days from delivery to return any unworn item with tags attached, in its original packaging. Items on final sale are non-returnable unless faulty. See our full policy on the Shipping & Returns page.
How do I start a return or exchange?+
Log into My Account → Orders, select the order, and click “Request Return.” Print the prepaid label and drop the parcel at any carrier location. Exchanges for a different size are always free.
When will I get my refund?+
Once your return arrives at our warehouse, we inspect it within 2 business days and issue your refund to your PayPal account. It typically appears within 5–10 business days depending on your payment provider.
Can I exchange for a different item instead of a size?+
Yes — return the original item for a refund, then place a new order for the item you want. For size exchanges specifically, we cover the shipping both ways.
Sizing & Fit
Every product page has its own fit notes — but these general answers cover the basics.
How do I find my size?+
Check our detailed Size Guide with cm/inch charts, international conversions, and category-specific advice. Unsure? Our stylists are happy to help — just email us your measurements.
Do Muse Casey pieces run true to size?+
Yes — all pieces are true to size in a Regular fit. Knit styles have natural stretch; woven linen styles are structured. If you’re between sizes, we recommend sizing up for a relaxed drape.
What if the size I order doesn’t fit?+
No worries — size exchanges are free within 30 days. Start an exchange from My Account → Orders and we’ll ship the new size as soon as your return is scanned.
Product Care
Made from natural fibers — here’s how to keep them beautiful for years.
How should I wash linen and organic cotton?+
Machine wash cold (30°C/86°F) on a gentle cycle with similar colors, using a mild detergent. Do not bleach. Line dry whenever possible — tumble drying on low is fine but may soften the crispness of linen.
Will my garment shrink?+
Our linen is pre-washed during production to minimize shrinkage. Follow the care label and wash cold to keep your pieces in perfect shape.
My linen creases easily — is that normal?+
Absolutely — natural creasing is the beauty of linen. If you prefer a smoother look, steam or iron on medium while slightly damp. Many of our customers love the lived-in texture as-is.
Account & Support
Manage your account, orders, and get in touch with our team.
Do I need an account to place an order?+
No — guest checkout is available. Creating an account lets you track orders, save your address, and get faster returns, plus members-only early access to new drops.
How do I apply a discount code?+
Enter your code in the “Coupon” field on the cart page before checkout, or in the discount box at checkout. Only one code can be used per order, and codes cannot be combined with other promotions.
How do I contact customer support?+
Email us at care@musecasey.com — we reply within 24 hours, 7 days a week. For order-specific questions, include your order number for the fastest response.
Can I create a wishlist or save items for later?+
Yes! Use the heart icon on any product page to save items to your wishlist. Your wishlist is stored in your account and syncs across devices.
Still Have Questions?
Our customer care team is here for you — real humans, fast answers, 7 days a week.