Shipping & Returns
Free worldwide shipping on orders over $99, 30-day returns, and free size exchanges. Here’s everything you need to know — clearly and honestly.
Shipping Options
We ship worldwide to 60+ countries. All orders are packed with care in recyclable, plastic-free packaging.
| Method | Cost | Delivery Time | Notes |
|---|---|---|---|
| Standard | Free over $99 · otherwise $9.90 | 5–10 business days | Tracked, with signature on delivery in most regions |
| Express | $19.90 | 2–4 business days | Priority, fully tracked — available at checkout for most regions |
Delivery Times
Orders placed before 2 PM (GMT+8) ship the same business day; otherwise the next business day. Weekends and public holidays are not counted as business days.
| Region | Standard | Express |
|---|---|---|
| North America | 5–8 business days | 2–3 business days |
| Europe & UK | 5–10 business days | 2–4 business days |
| Asia & Oceania | 5–9 business days | 2–4 business days |
| Rest of World | 7–12 business days | 3–5 business days |
Duties & Taxes
For orders to the US, UK, EU, and most of Asia, import duties and taxes are calculated and collected at checkout (DDP — Delivery Duty Paid). You won’t be asked to pay anything extra on delivery.
For other destinations, local customs may apply duties or taxes upon arrival. These are the customer’s responsibility and are not included in your order total.
Order Tracking
Every order includes tracking. As soon as your parcel leaves our warehouse, you’ll receive an email with your tracking number and a link to follow your package in real time.
You can also track anytime from My Account → Orders. Tracking is usually updated within 24 hours of dispatch.
Return Policy
We want you to love your Muse Casey pieces. If something isn’t right, you have 30 days from delivery to return any item for a refund or exchange.
Items must be unworn, unwashed, and in original condition with tags attached. Please use the original packaging where possible to avoid damage in transit.
How to Return
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Start your return
Log into My Account → Orders, select the order, and click “Request Return.” No account? Email us at care@musecasey.com with your order number.
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Print your label
You’ll receive a prepaid return label by email. Print it and attach to your parcel (reuse the original box or any sturdy packaging).
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Drop it off
Take the parcel to any carrier location listed on the label. You’ll receive confirmation once it’s scanned.
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We take it from here
Once your return reaches our warehouse, we inspect it within 2 business days and process your refund or exchange.
Exchanges
Ordered the wrong size? No problem — size exchanges are always free, both ways. We ship your new size as soon as your return is scanned by the carrier, so you don’t have to wait for the parcel to reach us.
To exchange for a different item, return your original order for a refund and place a new order for what you’d like instead.
Refunds
Refunds are issued to your PayPal account — the same way you paid — within 2 business days of your return being inspected at our warehouse.
Depending on your payment provider, the refund typically appears within 5–10 business days. You’ll receive an email confirmation the moment your refund is processed.
Non-Returnable Items
The following items cannot be returned unless faulty or received in error:
- Final sale / clearance items marked “Final Sale”
- Items worn, washed, or with removed tags
- Underwear, swimwear, and pierced jewelry for hygiene reasons
- Gift cards
Questions About Your Order?
Our team replies within 24 hours, 7 days a week.
Contact Support Read the FAQ